Calm setup help for Oleni

A few simple checks can make Oleni feel much more reliable day to day. This page is here to help both phones stay gently in step.

1. Keep Oleni reliable on Android

If reminders are going to feel calm and dependable, your phone needs to let Oleni do its job in the background.

Turn notifications on for Oleni.
Set battery usage to unrestricted or allow Oleni to run without battery limits.
Allow exact alarms if your phone asks for them.
Make sure the app is not muted or put into deep sleep.
After setup, run a real reminder test and check sound, lock-screen behaviour, and timing.

2. Set up linked support

Oleni Premium is the linked two-phone experience. One phone is the main Oleni account, and the other joins using an Oleni linking code.

Secure the main Oleni phone with the correct account email.
Make sure Premium is active on the main Oleni account.
Open linked support and create or refresh the Oleni linking code.
Join the second phone using that code.
To stop sharing, unlink the phone from linked support.

3. Quick checks after setup

Check medication reminders arrive at the expected time.
Check support requests show clearly on the linked phone.
Close and reopen both phones to confirm the link stays in place.
Check saved routine times still look correct in Settings.
Make sure the Oleni sound is being used, not just the default phone tone.

4. Calm troubleshooting

Reminders show but make no sound

Check battery settings, notification permissions, sound settings, and whether your phone has replaced Oleni’s channel sound with a default tone.

The linked phone is not updating

Open the app on both phones, check the internet connection, and confirm the phones are still linked in Oleni.

The code has expired

Open linked support again on the main phone and generate or refresh the code before trying again.

You want to stop sharing

Use the unlink option in Oleni linked support. That is the clear stop-sharing route for the two-phone experience.

5. Need more help?

If something still does not feel right, email hello@bondwell.co.uk while the Oleni email transition is being completed, and we will help you work through it.